Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, select your concern from the options, in case your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering mistaken info will lead to the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide a description of your challenge (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your remark. Or, no less than update it to say resolved. This can assist users that still need assistance get the attention they need. Thanks!

Please observe: We will’t allow you to until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to take action.

● Withdrawal Danger may be triggered by numerous reasons. Danger management is extremely necessary. Please word that we will only enable you to if we deem your case to be reliable, when you've got tried to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extremely onerous to resolve these points as quickly as potential and a few instances can take time to resolve however please have in mind the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving a number of messages on this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit score/debit cards.

● Observe: It could take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark could also be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to different users and can end in a ban.